|Common failures and solutions|
The fault phenomenon
Battery no power or AC power is not plugged in
1. Connect AC power, or check AC power whether plugged in
When there is no external power, in order to save power program setting that is set sometime(about 30minutes), power off if no press any key
1. Reboot is ok
telephone cable do not plug in, or telephone No. do not set correct
1. Check telephone cable whether connect well with telephone port right the base, or check dialing No. or exterior line whether correct
Probably 2 reason, one is Infrared reception is not good, second is telephone signal is too weak, or MODEM have problems
1. The test is on the base of the credit card, not the credit card indicates the infrared problem.?
2. Switch to a new base.
Heat sensitive paper is placed in reverse
1. Place thermal printer according to manual
Generally normal, if the customer is very strong, use slow printing
1. In the supervisor setting, set up the speed of printing, which can be divided fast, medium speed, slow speed three, the slower the stronger.
The gear of a thermal printer is defective
1. Replacement HW